Books, publications and other items purchased from Sparrow Publishing House (SPH) via our SPH website are covered by returns within 14 days from the delivered date within Malaysia. SPH guarantees a refund for any damaged, spoiled, broken, or blemished book, publication or other items purchased via our SPH website.
The customer or purchaser must complete an online return form for submission to us within the time period stipulated above from the delivered date within Malaysia. The customer or purchaser must then drop off the book, publication or item at SPH’s registered address or send the book, publication or item back via Pos Laju or Gdex to SPH. SPH will refund the cost incurred for dropping of the book, publication or item to SPH subject to an amount not exceeding MYR20 per book, publication or item.
Any book, publication or item you return must be in the same condition you received it and in the original packaging.
Please keep the receipt.
Sparrow Publishing House Return Form ( print, fill up the form and attach to or enclose with to the book, publication or item to be returned)